Help & Contact

The BODYGUARD^® Anti-Kartell-Matratze^® has a medium-firm and a firmer side. You can change the firmness level simply by turning it over. If you want an extra soft bed, we recommend the BODYGUARD^® Anti-Kartell-Matratze^® Soft with soft and firmer firmness levels. Both models are approx. 18.5 cm high.

The BODYGUARD^® Boxspring Mattress and the BODYGUARD^® Boxspring Mattress Soft are approx. 28 cm high and are also duo mattresses with two integrated firmness levels. Choose between medium and firm or soft and firm.

We have the SuperBreeze^® Kids Mattress for newborns, babies and toddlers.

The BODYGUARD^® Anti-Kartell-Matratze^® is available in widths of 70 to 200 cm and in lengths of 190 to 220 cm. The height of the BODYGUARD^® Anti-Kartell-Matratze^® with cover is approx. 18.5 cm.

The BODYGUARD^® Box Spring Mattress is available in widths of 80 to 200 cm and in lengths of 190 to 220 cm. The height of the BODYGUARD^® Box Spring Mattress with cover is approx. 28 cm.

Die SuperBreeze^® Kids Mattress is available in the sizes 60 x 120 cm, 70 x 140 cm and 80 x 160 cm.

The BODYGUARD^® Anti-Kartell-Matratze^® and the BODYGUARD^® Boxspring Mattress are suitable for different body types – in the prone, side or back position. Thanks to the two firmness levels in one mattress, you can adjust the firmness to suit your needs. The firmness level is less a question of body weight than of personal taste. Most people in Germany sleep ‘medium firm’.

We offer the SuperBreeze^® Kids Mattress for the special needs of newborns, infants and toddlers.

Every BODYGUARD^® mattress has two levels of firmness. One side is softer, the other firmer. We also offer the BODYGUARD^® Anti-Kartell-Matratze^® and the BODYGUARD^® Box Spring Mattress in a medium-firm and a soft version.

If you want an even softer feel, the BODYGUARD^® Topper is the right choice for you. Not only does it raise your sleeping position, but its extra-soft cold foam also makes it exceptionally comfortable. Translated with DeepL.com (free version)

Our mattresses are made of QXSchaum^® Mattress Foam, a high-quality cold foam specially developed for mattresses. The HyBreeze^® Functional Cover is particularly breathable thanks to its three-dimensional structure.

We use stable and durable beech wood for our slatted frames.

Open the mattress cover at the zip and take a look at the two-coloured mattress core. The following applies to the BODYGUARD^® Mattress: you will lie firmer on the lighter-coloured side and softer on the darker side.

You may find a fine fleece stretched around the foam core. This so-called mattress sock was only necessary for production. You can dispose of it without hesitation.

All our mattresses are tested for harmful substances in accordance with Oeko-Tex^® Standard 100 in the highest class 1 (test no. 17.0.21008 Hohenstein).

The HyBreeze^® functional cover is made of 100% polyester and has been tested according to Oeko-Tex^® Standard 100 in the strictest Class 1 (Test no. 17.0.21008 Hohenstein). You can wash the HyBreeze^® functional cover in the washing machine at 60 °C on a gentle cycle. Thanks to the practical all-round zip, you can even remove the cover in two parts and wash both sides separately.

The mattress cover is not a woven fabric, but a three-layer spacer fabric. After washing, it must be stretched to its original shape in length and width. You can then simply pull the cover back onto the mattress.

Please refrain from bleaching or ironing the mattress cover. The cover is not suitable for tumble drying. Please only air dry.

You don't need to turn or rotate your BODYGUARD^® Mattress regularly. The mattress is made of stable QXSchaum^® Mattress Foam, which does not require a long regeneration phase. Once you have decided on a firmness level, you can leave your BODYGUARD^® in this position without any worries.

Our slatted frames are available in different widths: from 80 to 140 cm. In terms of length, you can choose between 190, 200, 210 and 220 cm.

Mattresses sometimes have a new odour due to the production process. This is harmless to health. Our mattresses has been tested for harmful substances by various organisations and is Oeko-Tex Standard 100 certified (test no. 17.0.21008 Hohenstein). If you notice a new odour, it will dissipate after a while. In this case, please air the bedroom several times a day. The new odour often disappears even after washing the cover. If the new odour persists for longer than 14 days, please contact our service team.

The mattress sizes given in cm (length and width) are approximate values, as deviations of max. +/- 2 cm may occur in individual cases due to production. Deviations within this tolerance range are not grounds for complaint.

The SuperBreeze^® Kids Mattress is suitable for newborns, babies and toddlers. It is designed for use from birth up to a body height of approx. 140 cm (for the 80 x 160 cm children's mattress), approx. 120 cm (for the 70 x 140 cm children's mattress) and approx. 100 cm (for the 60 x 120 cm baby mattress).

All textile components and the removable lying surface of the SuperBreeze^® kids mattress can be washed in the washing machine at 60 °C on a gentle cycle. Please do not bleach or iron the mattress cover or the lying surface and only air dry all washable parts.

We offer the following payment options: credit card, advance payment, instant transfer, PayPal, instalment plan and purchase on account. If you have selected the instalment plan or purchase on account payment option, you will receive your invoice and all information pertaining to the payment directly from the Klarna Group Deutschland exclusively (klarna.com/de/smoooth-mehrzuklarna/). Further information can be found under payment options in our General Terms and Conditions.

Payment can also be made by using a valid bett1.de gift voucher. Mattresses, mattress toppers and slatted frames in special sizes, that are not part of our regular product range, are excluded from payment by bett1.de gift voucher.

We would be happy to offer you the option of paying in instalments. The flexible instalment plan allows you to pay your bill at your own pace. You can decide how much you pay on a month-by-month basis. A monthly minimum defined on the monthly bill must first be paid. You can then select the amount that goes beyond that minimum payment, or pay the remaining balance in full at any time. Payment of your purchase on an instalment plan is managed by the Klarna Group Deutschland. To this end, the Klarna Group Germany will first check your credit rating. Please understand that we cannot influence this credit check. Further information can be obtained directly from Klarna Group Germany and at www.klarna.com/de.

Shipping within Germany (excluding islands): shipping is free for orders over €49.00.

See also Shipping Costs.

Shipping to other countries on request.

An order confirmation will automatically be sent to you by email once you have placed the order. If necessary, please check your spam folder.

On receipt of payment we deliver BODYGUARD^® products within the respective periods indicated on the product pages.

Within Germany we ship our products through DPD, DHL or GLS. As soon as your order is received by the shipping department, you will receive an email identifying the logistics partner that will be delivering your order. In the email you will also receive a shipment number that will help you track your shipment on the websites of the respective logistics partner.

Other services, for example “DPD Predict”, allow you to set delivery to your desired date.

Products that cannot be shipped by parcel service because of their properties will be delivered by a forwarding company. In this case, the forwarding company will contact you.

Your mattress will be specially compressed. This means we can conveniently send it as a parcel (size 110 x 40 x 40 cm) by DPD or DHL. The SuperBreeze^® Kids Mattress is also delivered compactly in a parcel (size 37 x 37 x 55 cm) to your front door.

Our box spring mattresses from a width of 160 cm are delivered to the kerbside in a box measuring 110 x 45 x 45 cm by a forwarding agent.

After unpacking and opening the film, you can sleep on your BODYGUARD^® mattress after approx. 8 minutes.

Please note that your mattress should not remain in a compressed state for more than four weeks after delivery if possible.

Remove the rolled mattress from the box. Place the mattress on your bed and carefully open the mattress foil. Do not use any sharp objects to unpack the mattress. Once you have opened the foil, the mattress will unfold immediately. After just eight minutes, you can enjoy complete sleeping comfort.

Your mattress should not remain in its compressed state for longer than four weeks after delivery.

The BODYGUARD^® Slatted Frame is delivered free of charge to your nearest kerbside by a delivery service. You are required to be at home for the delivery.

If you order several identical items, they will usually arrive at the same time. Due to different delivery times and shipping methods, we cannot promise a joint delivery for orders containing different items.

Due to production requirements, different compression and packaging methods are used for our mattresses. Therefore, the type of plastic packaging used for delivered mattresses may vary.

BODYGUARD^® Mattresses are shipped in a box measuring approx. 110 x 40 x 40 cm and delivered to your door.

Our BODYGUARD^® Box Spring Mattress with a width of 160 cm or more are delivered in a box measuring approx. 110 x 45 x 45 cm by a shipping company to the curb.

The SuperBreeze^® Kids Mattress is shipped in smaller packaging.

No. bett1.de does not reimburse the VAT for deliveries that were originally sent to a German shipping address and later exported / taken by the customer to third countries (e.g. Switzerland).

We can also deliver your order to other countries on request. There may be additional costs for shipping abroad. For more specific information, please contact our Customer Service. Email: [email protected] or by phone, Tel.: +49 (0)30 767 317 272

If you are not satisfied with your BODYGUARD^® Mattress, you have the option of returning it within 100 days of the delivery date. This applies to the BODYGUARD^® Anti-Kartell-Matratze^®, the BODYGUARD^® Anti-Kartell-Matratze^® Soft, the BODYGUARD^® Box Spring Mattress and the BODYGUARD^® Box Spring Mattress Soft. The supplementary right of return does not apply to the SuperBreeze^® Kids Mattress.

100-Night Sleep Trial

All products are subject to the statutory 14-day right of withdrawal. For returns during the withdrawal period, we bear the costs of return shipping within the Germany (excluding islands).

For the BODYGUARD^® Anti-Kartell-Matratze^® and the BODYGUARD^® Box Spring Mattress, as well as the BODYGUARD^® Anti-Kartell-Matratze^® Soft and the BODYGUARD^® Box Spring Mattress Soft, we also offer you a supplementary 100-day right of return.

You have the right to withdraw from your contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

We will collect the goods. If the collection address is within the Federal Republic of Germany (excluding islands), we will bear the costs of returning the goods. If the collection address is outside the Federal Republic of Germany or on a German island, you shall bear the direct costs of returning the goods. For goods that cannot be sent by post due to their nature, these costs amount to €115 per item from an island or within a member state of the European Union, and €159 per item from other countries. For goods that can be sent normally by post (such as unpacked mattresses in their original packaging in a compressed state or support pillows), the costs are €39 per item. For returns from other countries (non-EU), the costs of returning all goods are generally €159 per item.

For the BODYGUARD^® Anti-Kartell-Matratze^® and the BODYGUARD^® Box Spring Mattress, we offer you a supplementary 100-day return policy, which gives you the option to return the mattress even after the statutory cancellation period of 14 days has expired. This additional right of return applies in addition to your statutory right of withdrawal and does not affect any warranty claims (see also our Terms and Conditions). The additional 100-day right of return does not apply to the SuperBreeze^® Kids Mattress.

If you exercise your statutory right of withdrawal (see above), the provisions on the consequences of exercising the statutory right of withdrawal shall apply in deviation from the above provisions.

You can reach us at:

bett1.de GmbH
Tauentzienstr. 11
10789 Berlin


Tel.: +49 30 7673172-72
E-Mail: [email protected]

Durability Guarantee for the Mattress Core

Warranty Claim

We want you to be satisfied with your mattress for a long time. That is why we offer a 10-year warranty on the mattress core, i.e. we guarantee that the core can be used in accordance with the contract within the warranty period without any adverse changes to the product properties or physical defects. If a defect should occur within the warranty period, we will either repair the defect or send you a new core.

The warranty period begins on the date of delivery. The invoice is required as proof of warranty. Repair or replacement does not suspend or interrupt the warranty period.

Our warranty is governed by German law. The scope of the warranty is limited to the European Union and Switzerland

Note: In the event of a defect, you are also entitled to statutory warranty claims, in particular in the event of a defect in the cover. These can be claimed free of charge. Your statutory rights in the event of defects are not limited by this warranty.

What Leads to Exclusion from the Warranty?

Defects resulting from improper use are excluded from the warranty.

Improper use includes, for example, if the mattress core is damaged after delivery by cuts, scratches, holes, burns, chemicals or similar damage, if the instructions for use and care in the user manual are not followed, if the mattress is used or stored outside of closed, dry living spaces, or if mould forms due to incorrect handling (e.g. due to improper room ventilation).

Heavily soiled mattresses that cannot be inspected or repaired for hygienic reasons are also excluded from the warranty.

Colour changes are normal for mattress foams and therefore do not constitute a warranty claim. It is also not unusual for the height of the core to change slightly. This is also not a warranty claim, provided that it does not affect the usability of the mattress.

How do I Proceed if I Want to Make use of my Warranty?

In order for us to process a warranty claim, we must be able to verify the warranty claim. To do this, you must report the warranty claim to us within two months of the defect first occurring or being discovered in a legible, correct, complete and truthful manner by e-mail, post or fax (our contact details are listed above). Please include your current contact details, the relevant proof of purchase with the date of purchase and a detailed description of the damage, including photos.

We will then arrange for the goods to be collected. We will examine the goods in question and inform you within a reasonable processing time whether a warranty claim is valid.

If a warranty claim exists, we will either repair or replace the defective mattress core at our discretion. We will cover the costs of repair or replacement and transport (delivery and return), so that you will not incur any costs in the event of a warranty claim. There is no entitlement to compensation under this warranty; statutory claims for compensation remain unaffected.

Please note: If there is no warranty claim and this could have been recognised by you with the necessary care (e.g. because there is clear cut damage to the mattress), we will charge £115 including VAT per journey for transport to and from your premises. Regardless of this, you still have the right to prove that the actual transport and assessment costs are lower, in which case you will only have to pay the actual costs incurred.

Products that have already been used are not resold. If you wish to return a product, we will coordinate collection by a logistics partner.

To conserve resources and protect the environment, we recycle everything that can be recycled from the mattress. The rest is disposed of properly. We constantly monitor the latest advances in innovative recycling technologies and incorporate these findings into the optimisation of our recycling process.

Through our collaboration with the global aid network GAiN, a large proportion of the returned mattresses go to humanitarian aid projects. We subject the mattresses to a thorough inspection beforehand. This ensures that only returned mattresses that still meet our high quality standards are sent to people in crisis situations and war zones.