Do you have questions about product information and care? Here you will find your answers.
In this section you will find frequently asked questions about shipping and payment of our products.
Warranty questions and more detailed information about exchanging our products can be found in this section.
The BODYGUARD® anti-cartel mattress has a medium-firm and a firmer side. You can change the firmness level simply by turning it over. If you want an extra soft bed, we recommend the BODYGUARD® anti-cartel mattress soft with soft and firmer firmness levels. Both models are approx. 18.5 cm high.
The BODYGUARD® Boxspring mattress and the BODYGUARD® Boxspring mattress soft are approx. 28 cm high and are also duo mattresses with two integrated firmness levels. Choose between medium and firm or soft and firm.
We have the BODYGUARD® children's mattress for newborns, babies and toddlers.
The BODYGUARD® Anti-Cartel-Mattress is available in widths of 70 to 200 cm and in lengths of 190 to 220 cm. The height of the BODYGUARD® Anti-Cartel-Mattress with cover is approx. 18.5 cm.
The BODYGUARD® Box Spring Mattress is available in widths of 80 to 200 cm and in lengths of 190 to 220 cm. The height of the BODYGUARD® Box Spring Mattress with cover is approx. 28 cm.
Die BODYGUARD® Kids Mattress is available in the sizes 60 x 120 cm, 70 x 140 cm and 80 x 160 cm.
Die BODYGUARD® Anti-Cartel-Mattress and the BODYGUARD® Box-Spring Mattress are suitable for different body types – in the prone, side or back position. Thanks to the two firmness levels in one mattress, you can adjust the firmness to suit your needs. The firmness level is less a question of body weight than of personal taste. Most people in Germany sleep ‘medium firm’.
We offer the BODYGUARD® Kids Mattress for the special needs of newborns, infants and toddlers.
If you want to lie softer, the BODYGUARD® Topper is something for you. Not only does it allow you to lie higher, it is also extra soft thanks to its particularly soft cold foam.
The BODYGUARD® Mattresses are made of QXSchaum® Mattress Foam, a high-quality cold foam specially developed for mattresses. The HyBreeze® Functional Cover is particularly breathable thanks to its three-dimensional structure. We use stable and durable beech wood for our slatted frames.
Open the mattress cover at the zip and take a look at the two-coloured mattress core. The following applies to the BODYGUARD® Mattress: you will lie firmer on the lighter-coloured side and softer on the darker side.
You may find a fine fleece stretched around the foam core. This so-called mattress sock was only necessary for production. You can dispose of it without hesitation.
All our mattresses are tested for harmful substances in accordance with Oeko-Tex® Standard 100 in the highest class 1 (test no. 17.0.21008 Hohenstein).
You can wash the HyBreeze® functional cover in the washing machine at 60 °C on a gentle cycle. Thanks to the practical all-round zip, you can even remove the cover in two parts and wash both sides separately.
The mattress cover is not a woven fabric, but a three-layer spacer fabric. After washing, it must be stretched to its original shape in length and width. You can then simply pull the cover back onto the mattress.
Please refrain from bleaching or ironing the mattress cover. The cover is not suitable for tumble drying. Please only air dry.
The HyBreeze® Functional Cover is particularly breathable thanks to its three-dimensional structure. It is made of 100 % polyester, is washable at 60 °C and has been tested to the strictest class 1 according to the OEKO-TEX® standard (Hohenstein test no. 17.0.21008).
You don't need to turn or rotate your BODYGUARD® Mattress regularly. The mattress is made of stable QXSchaum® Mattress Foam, which does not require a long regeneration phase. Once you have decided on a firmness level, you can leave your BODYGUARD® in this position without any worries.
Our slatted frames are available in different widths: from 80 to 140 cm. In terms of length, you can choose between 190, 200, 210 and 220 cm.
MFA stands for mattress for all. This means that the BODYGUARD® mattress is suitable for different body shapes in the most common sleeping positions. Do you prefer medium-firm or firmer? For an optimal sleeping experience, you can change the firmness of your BODYGUARD® simply by turning the mattress. One side softer, the other firmer. That's MFA - mattresses for everyone.
Mattresses sometimes have a new odour due to the production process. This is harmless to health. The BODYGUARD® has been tested for harmful substances by various organisations and is Oeko-Tex Standard 100 certified (test no. 17.0.21008 Hohenstein). If you notice a new odour, it will dissipate after a while. In this case, please air the bedroom several times a day. The new odour often disappears even after washing the cover. If the new odour persists for longer than 14 days, please contact our service team.
The mattress sizes given in cm (length and width) are approximate values, as deviations of max. +/- 2 cm may occur in individual cases due to production. Deviations within this tolerance range are not grounds for complaint.
The BODYGUARD® Kids Mattress is suitable for newborns, babies and toddlers. It is designed for use from birth up to a body height of approx. 140 cm (for the 80 x 160 cm children's mattress), approx. 120 cm (for the 70 x 140 cm children's mattress) and approx. 100 cm (for the 60 x 120 cm baby mattress).
We offer the following payment options: credit card, advance payment, SOFORT transfer, PayPal, instalment plan and purchase on account. If you have selected the INSTALMENT PLAN or PURCHASE ON ACCOUNT payment option, you will receive your invoice and all information pertaining to the payment directly from the Klarna Group Deutschland exclusively (klarna.com/de/smoooth-mehrzuklarna/).
Further information can be found under payment options in our General Terms and Conditions.
Payment can also be made by using a valid bett1.de gift voucher. Mattresses, mattress toppers and slatted frames in special sizes, that are not part of our regular product range, are excluded from payment by bett1.de gift voucher.
We would be happy to offer you the option of paying in instalments. The flexible instalment plan allows you to pay your bill at your own pace. You can decide how much you pay on a month-by-month basis. A monthly minimum defined on the monthly bill must first be paid. You can then select the amount that goes beyond that minimum payment, or pay the remaining balance in full at any time. Payment of your purchase on an instalment plan is managed by the Klarna Group Deutschland. To this end, the Klarna Group Germany will first check your credit rating. Please understand that we cannot influence this credit check. Further information can be obtained directly from Klarna Group Germany and at www.klarna.com/de.
Shipping within the Federal Republic of Germany (except for its islands): from a product value of €49.00, shipping is free.
See also shipping costs.
An order confirmation will automatically be sent to you by email once you have placed the order. If necessary, please check your spam folder.
On receipt of payment we deliver BODYGUARD® products within the respective periods indicated on the product pages.
Within Germany we ship our products through DPD, DHL or GLS. As soon as your order is received by the shipping department, you will receive an email identifying the logistics partner that will be delivering your order. In the email you will also receive a shipment number that will help you track your shipment on the websites of the respective logistics partner. Other services, for example “DPD Predict”, allow you to set delivery to your desired date. Products that cannot be shipped by parcel service because of their properties will be delivered by a forwarding company. In this case, a telephone notification will be made by the forwarding company in advance.
Your BODYGUARD® is specially compressed, which allows us to send it in a box (120 x 40 x 40 cm) via DPD or DHL. The BODYGUARD® Kids Mattress is also delivered to your door in a compact package (size 37 x 37 x 55 cm). You can sleep on your BODYGUARD® Mattress approx. eight minutes after unpacking it (opening the film).
Please note that your BODYGUARD® Mattress should not be left in its compressed state for more than four weeks after delivery.
The BODYGUARD® Slatted Frame is delivered free of charge to your nearest kerbside by a delivery service. You are required to be at home for the delivery.
For production reasons the BODYGUARD® Mattresses use two different compression methods (packaging processes). It may therefore occur that the way in which the delivered BODYGUARD® Mattresses are packaged in film will differ. All BODYGUARD® Mattresses, nevertheless, are shipped in the same box size (120 cm x 40 cm x 40 cm).
When ordering the same item, delivery is generally on the same day. Due to different delivery times and different shipping methods for the mattress, pillow plus and slatted frame, we cannot guarantee a coordinated delivery for orders of different items (for example: slatted frame and mattress).
Your BODYGUARD® mattress should not remain in its compressed state for longer than four weeks after delivery.
An order to Austria is possible directly through our shop page bett1.at. Please order to France via bett1.fr, to Spain via bett1.es, to Poland via bett1.pl and to Switzerland via bett1.ch. We can also deliver your order to other countries on request. There may be additional costs for shipping abroad. For more specific information, please contact our Customer Service. Email: [email protected] or by phone, Tel.: +49 (0)30 767 317 272
No. bett1.de does not reimburse the VAT for deliveries that were originally sent to a German shipping address and later exported / taken by the customer to third countries (e.g. Switzerland).
If you, as the consumer, are not satisfied with your BODYGUARD® Anti-Cartel-Mattress or BODYGUARD® Box Spring Mattress, you may return it within 100 days from the date of delivery. You simply have to send your return request by email to [email protected]. The additional right of return does not apply for the BODYGUARD® Kids Mattress. We or a shipping company appointed by us will agree the collection date and place with you. The place of collection can be any place that is also a permitted place of delivery (see AGB section 5). The collection is free of charge. For pick-up, the unpacked BODYGUARD® Anti-Cartel-Mattress or BODYGUARD® Box Spring Mattress does not need to be returned in the original shipping box. Just wrap them in the foil we send you.
If an agreed pick-up fails twice for a reason for which you are responsible, the supplementary right of return shall be deemed to have not been exercised. We will refund the purchase price upon receipt of the mattress. Should the mattress be lost during the return delivery, we will be responsible. The supplementary right of return exists in any case in addition to your statutory right of withdrawal and also leaves any warranty claims unaffected.
All products are subject to a statutory right of withdrawal of 14 days. In addition, we offer a supplementary 100-day right of return for the BODYGUARD® Anti-Cartel-Mattress or BODYGUARD® Box Spring Mattress.
You have the right to withdraw from your contract within fourteen days without giving reasons. The withdrawal period is fourteen days starting on the day on which you or a third party named by you, who is not the carrier, takes possession of the goods. To exercise your right of withdrawal, you must inform us of your decision in a clear statement. To observe the withdrawal period it is sufficient if you send notice that you are exercising the right of withdrawal before the withdrawal period expires.
If you withdraw from this Agreement, we must immediately reimburse all payments that we have received from you, including delivery charges (with the exception of the additional costs arising from choosing a delivery method other than the most favourable standard delivery we offer) no later, however, than fourteen days from the date on which we received notification of your withdrawal from this Agreement. We will use the same means of payment for this refund that you used for the original transaction unless otherwise expressly agreed; in no case will you be charged for these repayment fees.
We will pick up the goods. If the collection address is located within the Federal Republic of Germany (except its islands), we shall meet the costs of returning the goods. If the collection address is located outside the Federal Republic of Germany or on a German island, you will bear the direct cost of the return delivery of the goods. For goods that cannot normally be sent by post due to their properties, the cost for a return delivery from an island or a Member State of the European Union not mentioned above is €115.00/item, from elsewhere abroad €159.00/item. In the case of goods that can be sent normally by post (such as unpacked and mattresses still in compressed state in their original packaging, or pillows) the cost is €39/item. For a return delivery from all remaining foreign (non-EU) countries the cost is, in general, €159.00/item.
We offer a supplementary 100-day right of return for the BODYGUARD® Mattress or for the BODYGUARD® Box Spring Mattress, which also provides you with the opportunity to return the mattress after the expiration of the statutory withdrawal period of 14 days. Such a supplementary right of return exists in any event, in addition to your statutory right of withdrawal, and also leaves any warranty claims unaffected (see also in our GTC)
If you make use of your statutory right of withdrawal (see above), then in derogation to the above provisions, the provisions regarding the consequences for exercising the statutory right of withdrawal shall apply.
You can reach us at:
bett1.de GmbH
Tauentzienstr. 11
10789 Berlin
Tel.: +49 30 7673172-72
E-Mail: [email protected]
We want you to be satisfied with your BODYGUARD® Mattress for a long time. This is why we give you a 10-year warranty on the mattress core. Within the first two years after the purchase date, the warranties are entirely free of charge for you. In the 3rd year of use, we still provide a warranty for 60% of the proven purchase price, which falls to 50% in the 4th year, 40% in the 5th year, 20% in the 6th year and 10% in the 7th-10th years of use. The mattress cover is under a two-year warranty. Our warranty is subject to German law. The scope of the warranty is limited to EU countries and Switzerland. The statutory warranty of the dealer remains unaffected. The warranty period begins on the date of delivery. The proof of purchase is needed as proof of warranty.
Defects caused by improper use by the customer after delivery shall be excluded from the warranty, i.e. cuts, rips, nicks, scratches and dirt. Furthermore, mattress covers, handles and zips as well as the standard changes to the firmness shall be excluded from this extended warranty. A reduction in the mattress height of up to 15% is normal and shall be excluded from the warranty.
The warranty also does not cover incidental or consequential damages. The warranty therefore does not cover damage caused by incorrect installation, handling or maintenance.
The warranty is valid for private and indoor use only. The warranty does not apply if products have been used outdoors or in a damp environment. Mould growth is excluded from the warranty. Colour changes to the mattress foam and the formation of creases on the cover as a result of the incorrect positioning of the bed base are also normal. Therefore, these factors shall not be accepted as causes for a complaint. The repair or replacement of the product in question does not trigger a new warranty period.
1. Please fill in our complaint form. You can download it at the following link: Complaint form.
Please fill in the form and send it to us by email or post.
2. We will subsequently organise the conditional free pick-up of the goods (see item 3).
3. We will inspect the product in question and decide whether a warranty claim is valid in this case.
Products that have been used are not placed back in circulation. In case of a requested return, we coordinate the pick-up by a logistics partner.
To conserve resources and the environment, we recycle everything that can be recycled from the mattress. The rest is disposed of professionally. We constantly monitor the latest advances in innovative recycling technologies and incorporate these findings into the optimisation of our recycling process.
Through our collaboration with the global aid network GAiN, a large proportion of returned mattresses go to humanitarian aid projects. Beforehand, we subject the mattresses to a thorough inspection. This ensures that only returned mattresses that meet our high quality standards reach the people in crisis situations and war zones.
Any questions?
Our service team is there for you from Monday to Saturday between 08:00-22:00.
