If you, as the consumer, are not satisfied with your BODYGUARD® Anti-Cartel-Mattress or BODYGUARD® Box Spring Mattress, you may return it within 100 days from the date of delivery. You simply have to send your return request by email to [email protected]. The additional right of return does not apply for the BODYGUARD® Kids Mattress. We or a shipping company appointed by us will agree the collection date and place with you. The place of collection can be any place that is also a permitted place of delivery (see AGB section 5). The collection is free of charge. For pick-up, the unpacked BODYGUARD® Anti-Cartel-Mattress or BODYGUARD® Box Spring Mattress does not need to be returned in the original shipping box. Just wrap them in the plastic wrap we send you.
If an agreed pick-up fails twice for a reason for which you are responsible, the supplementary right of return shall be deemed to have not been exercised. We will refund the purchase price upon receipt of the mattress. Should the mattress be lost during the return delivery, we will be responsible. The supplementary right of return exists in any case in addition to your statutory right of withdrawal and also leaves any warranty claims unaffected.
Durability guarantee for the mattress core
Your guarantor is:
bett1.de GmbH
Tauentzienstraße 11
10789 Berlin
Deutschland
Tel. (Service Team): +49 30 7673172-72
Fax: +49 30 7673172-73
E-Mail: [email protected]
Warranty case
We want you to be satisfied with your mattress for a long time. That is why we give you a 10-year guarantee on
the mattress core, i.e. we guarantee that the core can be used in accordance with the contract within the
guarantee period without any detrimental changes to the product properties or physical defects. If a defect does
occur within the guarantee period, we will either rectify the defect or send you a new core.
The warranty period begins on the date of delivery. The invoice is required as proof of warranty. Repair or
replacement does not result in any suspension or interruption of the warranty period.
Our warranty is governed by German law. The scope of the warranty is limited to the European Union and
Switzerland.
Important note: In the event of a defect, you are also entitled to statutory warranty claims, including defects in
the cover. These can be claimed free of charge. Your statutory rights in the event of defects are not limited by
this warranty.
What leads to exclusion from the warranty?
Defects caused by improper use are excluded from the warranty.
Improper use includes, for example, if the mattress core is damaged after delivery by cuts, scratches, holes,
burns, chemicals, or similar damage after delivery, if the usage and care instructions in the user manual are not
followed, if the mattress is used or stored outside of closed, dry living spaces, or if mold forms due to improper
handling (e.g., due to inadequate room ventilation).
Heavily soiled mattresses that cannot be inspected or repaired for hygienic reasons are also excluded from the
warranty.
Color changes are normal for mattress foams and therefore do not constitute a warranty claim. It is also not
unusual for the height of the core to change slightly. This is also not a warranty claim, provided that the usability
of the mattress is not impaired.
How do I proceed if I want to make use of my warranty?
In order for us to process a warranty claim, we must be able to verify the warranty claim. To do this, you must
report the warranty claim to us within two months of the defect first occurring or being discovered in a legible,
correct, complete, and truthful manner by email, post, or fax (our contact details are listed above). Please include
your current contact details, the relevant proof of purchase with the date of purchase, and a detailed description
of the damage, including photos.
We will then arrange for the goods to be collected. We will examine the goods in question and inform you within
a reasonable processing time whether a warranty claim exists.
If a warranty claim exists, we will either repair or replace the defective mattress core at our discretion. We will
cover the costs of repair or replacement and transport (delivery and return), so that you will not incur any costs in
the event of a warranty claim. There is no entitlement to compensation under this warranty, statutory claims for
compensation remain unaffected.
Please note: If there is no warranty claim and you should have been able to recognize this with due care (e.g.,
because there is obvious cut damage to the mattress), we will charge €115 including VAT per trip for transport to
and from your location. Regardless of this, you still have the right to prove that the actual transport and
assessment costs are lower, in which case you will only have to pay the actual costs incurred.
Defects caused by improper use by the customer after delivery shall be excluded from the warranty, i.e. cuts, rips, nicks, scratches and dirt. Furthermore, mattress covers, handles and zips as well as the standard changes to the firmness shall be excluded from this extended warranty. A reduction in the mattress height of up to 15% is normal and shall be excluded from the warranty.
The warranty also does not cover incidental or consequential damages. The warranty therefore does not cover damage caused by incorrect installation, handling or maintenance.
The warranty is valid for private and indoor use only. The warranty does not apply if products have been used outdoors or in a damp environment. Mould growth is excluded from the warranty. Colour changes to the mattress foam and the formation of creases on the cover as a result of the incorrect positioning of the bed base are also normal. Therefore, these factors shall not be accepted as causes for a complaint. The repair or replacement of the product in question does not trigger a new warranty period.
Products that have been used are not placed back in circulation. In case of a requested return, we coordinate the pick-up by a logistics partner.
To conserve resources and the environment, we recycle everything that can be recycled from the mattress. The rest is disposed of professionally. We constantly monitor the latest advances in innovative recycling technologies and incorporate these findings into the optimisation of our recycling process.
Through our collaboration with the global aid network GAiN, a large proportion of returned mattresses go to humanitarian aid projects. Beforehand, we subject the mattresses to a thorough inspection. This ensures that only returned mattresses that meet our high quality standards reach the people in crisis situations and war zones.
All products are subject to a statutory right of withdrawal of 14 days.
In addition, we offer a supplementary 100-day right of return for the BODYGUARD® Anti-Kartell-Matratze® and BODYGUARD® Box Spring Mattress, as well as for the BODYGUARD® Anti-Kartell-Matratze® Soft and the BODYGUARD® Box Spring Mattress Soft.
You have the right to withdraw from your contract within fourteen days without giving reasons. The withdrawal period is fourteen days starting on the day on which you or a third party named by you, who is not the carrier, takes possession of the goods. To exercise your right of withdrawal, you must inform us of your decision in a clear statement. To observe the withdrawal period it is sufficient if you send notice that you are exercising the right of withdrawal before the withdrawal period expires.
If you withdraw from this Agreement, we must immediately reimburse all payments that we have received from you, including delivery charges (with the exception of the additional costs arising from choosing a delivery method other than the most favourable standard delivery we offer) no later, however, than fourteen days from the date on which we received notification of your withdrawal from this Agreement. We will use the same means of payment for this refund that you used for the original transaction unless otherwise expressly agreed; in no case will you be charged for these repayment fees.
We will pick up the goods. If the collection address is located within the Federal Republic of Germany (except its islands), we shall meet the costs of returning the goods. If the collection address is located outside the Federal Republic of Germany or on a German island, you will bear the direct cost of the return delivery of the goods. For goods that cannot normally be sent by post due to their properties, the cost for a return delivery from an island or a Member State of the European Union not mentioned above is €115.00/item, from elsewhere abroad €159.00/item. In the case of goods that can be sent normally by post (such as unpacked and mattresses still in compressed state in their original packaging, or pillows) the cost is €39/item. For a return delivery from all remaining foreign (non-EU) countries the cost is, in general, €159.00/item.
We offer a supplementary 100-day right of return for the BODYGUARD® Mattress or for the BODYGUARD® Box Spring Mattress, which also provides you with the opportunity to return the mattress after the expiration of the statutory withdrawal period of 14 days. Such a supplementary right of return exists in any event, in addition to your statutory right of withdrawal, and also leaves any warranty claims unaffected (see also in our GTC). The additional 100-day right of return does not apply to the SuperBreeze® Kids Mattress.
If you make use of your statutory right of withdrawal (see above), then in derogation to the above provisions, the provisions regarding the consequences for exercising the statutory right of withdrawal shall apply.
You can reach us at:
bett1.de GmbH
Tauentzienstr. 11
10789 Berlin
Tel.: +49 30 7673172-72
E-Mail: [email protected]
